Question 1

Who is MIZAN for?

Accepted Answer

Certified accountants and accounting firms serving SMEs in the GCC who want a fully digital, AI-augmented practice.

Question 2

Do I need to be an accountant to use MIZAN?

Accepted Answer

Yes — MIZAN is for certified GCC accountants. Clients of those accountants get access to the branded Client App.

Question 3

How do I get certified?

Accepted Answer

Apply to the MIZAN Academy. It's an 8-week, 4-module certification covering standards, VAT, corporate tax and AI-assisted advisory.

Question 4

Do I need my own ERP?

Accepted Answer

No. MIZAN provisions your firm a white-labeled Odoo workspace, and we bridge your clients' existing ERPs (Zoho, QuickBooks, Xero, SAP, Dynamics).

Question 5

Which ERPs do you connect?

Accepted Answer

Zoho Books, QuickBooks Online, Xero, SAP Business One, Dynamics 365, Odoo, and Pemo for card spend. More on request.

Question 6

Is Arabic supported?

Accepted Answer

Yes — full Arabic + English with RTL layout across the platform, the Client App, and your client-facing reports.

Question 7

Can I white-label?

Accepted Answer

Yes — your firm's logo, colors, and domain on the Client App and on every report you publish.

Question 8

How does AI pricing work?

Accepted Answer

Each plan includes a monthly token allowance. AI report generation, agent runs and client AI chat consume tokens. You can buy packs or enable auto-refill anytime.

Question 9

What happens if I run out of tokens?

Accepted Answer

You can buy a one-off token pack instantly. The plan continues — only AI generation pauses until topped up.

Question 10

Can the AI hallucinate financial numbers?

Accepted Answer

Numbers come from your clients' ERPs, not from the AI. The AI narrates, summarises and recommends, but the underlying figures are sourced and cited.

Question 11

Where is my data stored?

Accepted Answer

Within the GCC. UAE is our primary region by default; KSA primary is available on Firm plan.

Question 12

Do you have 2FA?

Accepted Answer

Yes — 2FA is available on every account and required for sensitive actions via step-up OTP.

Question 13

Can I change plans?

Accepted Answer

Yes — upgrade or downgrade anytime from your billing page. Pro-rated.

Question 14

Is there a free trial?

Accepted Answer

Yes — a 14-day full-feature trial on the Growth plan after Academy certification.

Question 15

Do you support invoicing in AED, SAR, QAR?

Accepted Answer

Yes — all GCC currencies, and we'll add others on request.

Questions, answered.